Check Your Symptoms

HELP CENTRE

How can we help you recover?

Guides, answers and support for the PhysioBot Rehab Tracker app, symptom checker and programmes.

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SYMPTOM CHECKER

Find your programme, answer a few questions and we’ll suggest a recovery plan.

4 steps · duration variable →

FIND A PROGRAMME

Find a general rehabilitation programme, based on the body part you’re having issues with

3 steps · 2 min →

FIND AN EXERCISE

Every exercise has a demonstration video showing correct technique, sets and reps. Tap any exercise to play it.

3 steps · 2 min →

FIND EQUIPMENT

See exactly what (if any) equipment
each programme needs, with links to
suitable products.

2 steps · 1 min →

ADD A PROGRAMME

Find and add the right programme
for your needs.
Needs Rehab Tracker Subscription

4 steps · duration variable →

LOG A SESSION & DAILY CHECK-IN

Mark exercises done, record pain levels,
quick check-in to track recovery.
Needs Rehab Tracker Subscription

2 steps · 1 – 5 min →

SET EXERCISE REMINDERS

Add alerts so your device reminds you when it’s time for your exercises.
Needs Rehab Tracker Subscription

5 steps · 2 min →

TRACK PROGRESS, PAIN & PHASES

Follow your adherence, pain trend, streak, and recovery phases.
Needs Rehab Tracker Subscription

2 steps · 1 min →

SHARE WITH YOUR CLINICAN

Export your progress and share
key clinical data with your clinician.
Needs Rehab Tracker Subscription

4 steps · 2 min →

COMPLETE A PROGRAMME

Finish your plan and exit survey on pain, function and return to work
Needs Rehab Tracker Subscription

4 steps · 5 min →

ADVANCE OR GO BACK A PHASE

Advance a phase if ready or revert back to a prevous phase if symptoms flair up
Needs Rehab Tracker Subscription

4 steps · 5 min →

UPGRADE TO PREMIUM

Want more functionality, upgrade your subscription to our Premium tier
Needs Rehab Tracker Subscription

4 steps · 5 min →

FAQ

Frequently asked questions for our free toolkit

Our symptom checker, hundreds of rehabilitation programmes, exercise video tutorials and programme builder are all free tools. Our Rehab Tracker App is a paid service. See our subscription tiers here. 

Our mission is to get people moving again. We’ve developed the free physio tools that we have because we believe everyone deserves access to expert rehab. 

No. It’s a guidance tool to help you find a suitable programme and is not a substitute for assessment by a qualified healthcare professional. If in doubt, or if symptoms are severe, always see a clinician. See our Terms of Use for more details. 

Many programmes need none; where equipment helps, the programme you’re following will list it and provide a link. Our equipment list is constantly updated. Search our equipment page here. 

Yes. That’s one of the primary roles of a qualified physiotherapist. Our Symptom Checker has been built to replicate a typical physiotherapist consultation. It’s in no way a replacement for professional medical advice, but it may be informative in helping you better understand your body pains. 

Frequently asked questions for our Rehab Tracker App

A Standard Tier licence allows you to have up to 3 programmes at any one time. Premium users can have up to 30 saved programmes to distribute to their clients. See our subscription tiers here. 

If the app is preventing you from adding any more Programmes, it’s because you’ve reached you programme capacity limit. In order to add a new programme, you must first delete an older programme to free up space. 

Make sure notifications are allowed for PhysioBot in your device settings, then re-save your reminder times in the app.

Yes. Programme phases will advance by themselves once you’ve passed the “typical” duration for each phase. However, it’s important to note, that there is no one-size-fits-all when it comes to rehab. If you’re not ready to advance, simply step back to the previous phase. Likewise, if you’re recovering faster than expected, you can manually advance to the next phase. This is your recover and must go at your pace. 

An internet connection is needed so your programmes and progress sync to your account. If you lose signal mid-session, your access will sync automatically once you’re back online.

Employers and Clinicians (Premium or Enterprise Tier subscribers) can distribute free, Standard Licences to users. If you’ve received a free licence, you are under no obligation to share any data with them. When logging in, you will be prompted to share only selected data with whoever gave you the licence (programme, progress, adherence etc). They will never have direct in-app access to sensitive data like personal notes, personal details or pain scores). You can toggle data sharing on or off in Profile > Employer / clinician data sharing or you can see the full list of data points shared in Profile > Privacy & security. 

Yes. Within the Stats tab of the app, you can share or download a report with key metrics from your active programme. Only share this report with healthcare professionals you trust. Sharing is voluntary; the report is generated locally on your device and never transmitted by PhysioBot.

Yes. Within the Profile section of the app, you can manage your PhysioBot subscription. This will open your Stripe subscription page where you can cancel or upgrade your subscription at any time.

Please note, Standard users commit to a rolling monthly contract paid in advance and can cancel at any time. If you cancel mid month, you will have access for the full month you’ve paid for, after which time the subscription will not renew. Premium members subscribe for a full year and have 30 days from payment to request a refund. After this 30 days, they will not be eligible for a refund. 

From the Profile tab you can export your data as a CSV or delete your account at any time (see Privacy & Security section).

Deleting your account is permanent and will erase all records of your account, making it impossible for our Support Team to reinstate any of your data. If you still wish to delete your account, you can do so in the app (see Privacy & Security section). This removes your profile and all health/rehab data at most within 30 days but likely with immediate effect (we retain only legally required financial records).

ONLINE PROGRAMME BUILDER

Build a custom programme using PhysioBot’s exercise portfolio and export as a PDF to share with clients

4 steps · 5 min →

SHARE EXERCISE TUTORIALS

PhysioBot has an ever-growing portfolio of tutorials showing users how to safely do exercises; share quickly and easily 

4 steps · 2 min →

BUILD A CUSTOM PROGRAMME

Create a tailored plan: choose exercises,
set reps/sets, and define recovery phases
Needs a Premium Subscription

8 steps · 10 min →

SHARE A CUSTOM PROGRAMME

Share your programme with clients, either by assigning directly or sending a sharecode
Needs a Premium Subscription

4 steps · 2 min →

ADD CUSTOM EXERCISE VIDEOS

Use our exercise library in your programme,
or add your own using youtube video links
Needs a Premium Subscription

4 steps · 5 min →

MORE LICENCES & PROGRAMMES

If you’ve hit your capacity limit for Standard Licences or Programmes, request more
Needs a Premium Subscription

3 steps · 1 min →

INVITE & MANAGE CLIENTS

Invite clients using your client licences and manage them from your dashboard
Needs a Premium Subscription

4 steps · 3 min →

MONITOR CLIENTS

See each client’s adherence, phase and milestone progress and streak remotely
Needs a Premium Subscription

5 steps · 2 min →

REVOKE CLIENT LICENCE

Revoke a client licence to reuse the licence for somebody new
Needs a Premium Subscription

4 steps · 1 min →

UPGRADE TO PREMIUM

Want more functionality, upgrade your subscription to our Premium tier
Needs Rehab Tracker Subscription

4 steps · 5 min →

FAQ

Frequently asked questions for our free toolkit

Our symptom checker, hundreds of rehabilitation programmes, exercise video tutorials and programme builder are all free tools available to everyone. Our Rehab Tracker App is a paid service, with a Premium Tier specifically for clinicians and healthcare professionals. In our Premium Tier you have a bank of Standard Licences that you can manage and give to your clients to encourage better adherence to their programme, you can build custom programmes, add custom exercises, set milestones and monitor their progress. See our subscription tiers here. 

Our mission is to get people moving again. We’ve developed the free physio tools that we have because we believe everyone deserves access to expert rehab. 

No. It’s a guidance tool to help users to find a suitable programme and is not a substitute for assessment by a qualified healthcare professional. You must not rely on the PhysioBot as a replacement for professional diagnoses. If in doubt, or if symptoms are severe, always refer to a clinician. See our Terms of Use for more details. 

The Programme Builder is one of our free tools, to allow clinicians to easily build a custom programme online and send onto clients as a PDF. Simply search for and select the exercises you want in your programme, click View Programme and write the reps and sets for each exercise. You can then print or download the programme as a PDF to share with clients. Try it for free yourself here. 

Frequently asked questions for our Rehab Tracker App and other paid services

Yes. Clients use the standard PhysioBot app. They can purchase this themselves, or you can gift them a licences from your bank of 25 Standard Licences that is included within your Premium Tier subscription fee. You need to send an invitation through the app (Profile > Managed licences), and when the client accepts, the two accounts are linked. 

A Premium Tier licence allows you to distribute up to 25 client licences. You can request more from the PhysioBot Team through the app. This means you can assign programmes to each of these clients, monitoring their progress and have full management control including revoking access and recycling the licence to another client once a programme has come to an end. See our subscription tiers here. 

As a Premium subscriber, you can store up to 30 separate programmes on your account at any one time. This can be any combination of PhysioBot programmes or custom programmes that you’ve built yourself within the app. 

An internet connection is needed so your programmes and progress sync to your account. If you lose signal mid-session, your access will sync automatically once you’re back online.

Employers and Clinicians (Premium or Enterprise Tier subscribers) can distribute free, Standard Licences to users. If a client receives a free licence, they are under no obligation to share any data with you. When logging in, they will be prompted to share only selected data with you (programme, progress, adherence, milestone completion etc). This is visible under Profile > Managed Licences. Find your client, and click View. You will never have direct in-app access to any sensitive data like personal notes, personal details or pain scores). Your clients can toggle data sharing on or off in Profile > Employer / clinician data sharing and can see the full list of data points shared in Profile > Privacy & security. 

Yes. Within the Stats tab of the app, clients can choose to share or download a report with additional key metrics from their active programme. Sharing is entirely voluntary and it’s a breach of your Terms of Use to put pressure on a client to share data. 

From the Profile tab you can export your data as a CSV or delete your account at any time (see Privacy & Security section).

Deleting your account is permanent and will erase all records of your account, making it impossible for our Support Team to reinstate any of your data. If you still wish to delete your account, you can do so in the app (see Privacy & Security section). This removes your profile and all health/rehab data at most within 30 days but likely with immediate effect (we retain only legally required financial records).

It’s a branded version of the PhysioBot checker to embed within your website, routing patients into suitable programmes under your brand. Additional tracking metrics are available to better understand common pain points amongst your employees and proactive preventative suggestions that you can take to reduce injury sickness. See your breakdown here. 

A Physio Station is a tablet (either wall-mounted or attached to a desk) that displays our PhysioBot Symtpom Checker. This can be set up in gym spaces, well-being centres or waiting rooms to turn the space into a physio hub. Users can complete the Symptom Checker and be directed to a suggested rehabilitation programme. Using their phone, they can scan the programme’s QR code to save it for self-managed rehabilitation at home. See further details here. 

GET YOUR TEAM SETUP

Invite employees to join; each gets
full access to programmes and the tracker
Needs an Enterprise Subscription

2 – 4 steps · 1 – 3 min →

INVITE YOUR STAFF

Invite staff, providing free Standard Licences to the Tracker App to help their recovery
Needs an Enterprise Subscription

2 – 4 steps · 1 – 3 min →

STAFF WORKFLOW

Staff access to guided rehab with anonymised wellbeing trends across your workforce
Needs an Enterprise Subscription

2 – 4 steps · 1 – 3 min →

RECYCLE LICENCES

Revoke a staff licence once their rehab is finished, and reuse for the next employee
Needs an Enterprise Subscription

2 – 4 steps · 1 – 3 min →

READ YOUR WELLBEING DATA

Understand recovery and injury across your team via aggregated, anonymised analytics
Needs an Enterprise Subscription

2 – 4 steps · 1 – 3 min →

MONITOR STAFF

Track cohort-level measures such as return-to-work and recovery progress over time
Needs a Premium Subscription

2 – 4 steps · 1 – 3 min →

FAQ

Frequently asked questions for employeers

Only anonymised, aggregated data. A minimum-cohort (k-anonymity) threshold means no individual is ever identifiable, and rare categories are grouped so no one can be singled out. Reporting will help to identify common injuries facing your workforce, that can inform decisions regarding better interventions to reduce absence. 

No. Employers never see an individual employee’s health data, only safe, aggregate trends.

Any identifiable view exists only in a clinical context and requires the employee’s explicit consent; the employer dashboard is aggregate-only.

You invite them by email via your nominated Enterprise licensee; they set up their own registered app access, but your invitation allows them to bypass the paywall, so it’s completely free for them. 

Our Enterprise Plans are completely tailored, based on employee numbers and the number of concurrent licences needed. Contact us and we’ll discuss options. 

GETTING STARTED

Create an account, choose a
subscription, download the app
and add a programme.

3 steps · 6 min →

BILLING & SUBSCRIPTIONS

Standard and Premium Tiers
managed on the web.
How to cancel/upgrade.

4 steps · 5 min →

PRIVACY & DATA

What’s stored, export CSV,
delete account,
how health data is handled.

2 steps · 2 min →

Still haven’t found what you’re looking for?

This contact form is for registered subscribers of the Rehab Tracker App only. General physiotherapy queries and emails from non-members will not be responded to. Use our other Contact Forms from the main menu to get in touch. 

Symptom Checker

  1. Go to our Symptom Checker and “Start App”
  2. Answer the questions relating to your issue
  3. Click “Results” to see a suspected diagnosis
  4. Click “Full Report” to open a new tab with a free, tailored rehabilitation programme

Find a Programme

  1. Browse our general rehab programmes
  2. Select the body part you’re having issues with. If the body part isn’t listed, you can request it from our Team here.
  3. Review and start your programme

Find an Exercise

  1. From our our Exercise page, if you know the name of the exercise, you can search in the search box and it will open a dedicated exercise page
  2. If not, click on the body part you’re having issues with and see a list of related exercises. Watch the video directly by clicking the play button, or click on the exercise title to open a dedicated explainer page
  3. Subscribe to our YouTube channel for updates on new exercises as they are published.

Find Equipment

  1. Open out Equipment Page and use the tabs to filter through our preselected rehabilitation equipment.
  2. Click on the piece of equipment you’re looking for to be directed to buy it now links

Add a Programme

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here.

  1. Login to the Rehab Tracker App.
  2. From the bottom bar, select “Programme”.
  3. There are many ways to find the right programme to add:
    • I have a link: If you’ve already found a programme on our website, copy and paste the programme URL into the field and click “+ ADD PROGRAMME”. Alternatively, you can scan the QR code at the bottom of the rehab programme on the website to speed up this step
    • Symptom checker: Launch the PhysioBot Symptom Checker directly in the app, answer the questions and click “Full Report”. Your programme will automatically be added to your list (if you have capacity). If your clinician has a Premium subscription, they can create a custom programme and send a share code to you that you can enter into the “Share Code” field, then click “Import Custom Programme”. Alternatively, your clinician can assign you the programme automatically from their app.
    • Browse general: Alternatively you can browse our general rehab programmes across the major body parts. Click on the body part and the general programme for that body part will be automatically added to your list (if you have capacity).
  4. Once a programme is added, it will appear in your list. You will be prompted to read the full programme Information. It is important that you read this. Once done, make sure the programme is set as “Active” to start your rehabilitation tracking. 


Note: If you’ve landed on a page that suggests you “See Someone”, you cannot add this as a programme. This means the answers you’ve given in our Symptom Checker make it difficult to offer a suspected diagnosis. We strongly recommend you seek professional medical or physiotherapy advice.

Log a Session & Daily Check-in

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here. You will also need to have at least one programme, set to Active.

  1. Login to the Rehab Tracker App.
  2. Quick log: You can log exercises as complete with a single click:
    • From the bottom bar, select “Today”.
    • Click on the small tick/check mark next to each exercise to mark it as complete
  3. Detailed log: To see the exercise video and log individual pain levels for each exercise, providing more detail for your progress tracking:
    • From the bottom bar, select “Exercises”
    • Click on the exercise row to open the pop-up. From here you can watch the video tutorial, log pain levels when doing the exercise, make any private notes and mark it as complete.
  4. Daily check-in: This captures more detail about how the day went as a whole.
    • Click on the “Daily Check-in” button on either the “Today” or “Exercises” bottom bar menu.
    • Log your pain level, general feeling, work status, sleep quality, confidence and any private notes you’d like to record.


If you mistakenly mark an exercise as complete, simply go to the “Exercises” tab on the bottom bar, click on the exercise row you’d like to edit and scroll to the bottom to delete a record.

Set Exercise Reminders

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here. You will also need to have at least one programme, set to Active.

  1. Login to the Rehab Tracker App
  2. Click on your circular Profile icon in the top right corner of the app
  3. Select reminder times and set the times you wish your reminders to go off
  4. Toggle on/off any of the reminder options
  5. Click “Save reminders”


Note: You must have allowed “In-App Notifications” in order to get these reminders. If you’re not getting them, you can toggle this option on in your Profile > Notification Settings. Also, the number of reminders will automatically track to the number of sessions your programme has in place. If your programme has 3 sessions a day, you will have 3 reminders.

Track Progress, Pain & Phases

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here. You will also need to have at least one programme, set to Active and have logged at least one exercise as complete.

  1. Login to the Rehab Tracker App
  2. From the bottom bar, select “Stats”
  3. From here, you can see a dashboard of recovery stats that track your progress including:
    • Number of sessions completed
    • Programme adherence across phases
    • Pain over time showing both exercise related pain (blue) and daily check-in pain (grey)
    • Recovery milestones that you can tick off as you progress
    • Well-being trends covering Feeling; Sleep; and Confidence levels


Note: This section displays all of the logged data for your Active programme. If you’ve recently added a new programme, there won’t be much here. This section steadily grows over time, as you work through your rehab.

Share with your Clinician

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here. You will also need to have at least one programme, set to Active and have logged at least one exercise as complete.

  1. Login to the Rehab Tracker App
  2. From the bottom bar, select “Stats”
  3. Scroll down to the “Share with Your Clinician” section
  4. Click “Share” to use native browser or app sharing to send onto your clinician (i.e., WhastApp), or download to your device and send it via other means (i.e., email)


Note: Only share this report with healthcare professionals you trust. Sharing is entirely voluntary. The report is generated locally on your device and never transmitted by PhysioBot.

Complete a Programme

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here. You will also need to have at least one programme, set to Active and be on the final phase of your programme.

  1. Login to the Rehab Tracker App
  2. If you’re ready to finish your programme, from the bottom bar, select “Exercises”
  3. Click “Mark as Complete”
  4. You will be prompted to start a short “Outcome Survey”. This will be saved against your account for your records and also helps us to make improvements to the app.


Note: Only mark a programme as complete if you’re sure you are completely ready to. If you’re still in pain, feel weakness or difficulty with certain movements, don’t rush your rehabilitation. You should progress through the phases at your own pace; moving ahead phases when you’re ready or moving back to earlier phases if you’re symptoms flare up.

Symptom Checker

  1. Go to our Symptom Checker and “Start App”
  2. Answer the questions relating to your issue
  3. Click “Results” to see a suspected diagnosis
  4. Click “Full Report” to open a new tab with a free, tailored rehabilitation programme

Upgrade to Premium

You must have an active Standard subscription to our Rehab Tracker app to follow these steps. Managing subscriptions can only be done via the web app.

  1. Login to the Rehab Tracker App via your internet browser, not the mobile app – app.thephysiobot.com
  2. Click on your circular Profile icon in the top right corner of the app and select “Premium”
  3. Click on “Upgrade to Premium”. This will open the Physiobot Stripe payment centre.
  4. Select “Update subscription” and switch it to “Yearly” where you can select “Physiobot Premium”

Online Programme Builder

  1. Under the “Professional Tools Menu”, click on Build A Programme
  2. From the grid, select all of the exercises you’d like in your programme. You can use the search bar to filter results
  3. Once all of your exercises have been selected, click “View Programme”
  4. Set the number of reps and sets for each and then “Print or Download Programme”

Share Exercise Tutorials

  1. Go to our exercise page (User Tools > Exercises)
  2. Click on the body part or search for the exercises from our library
  3. Click on the title of the Exercise you want to share (opens in a new window)
  4. Scroll to the bottom and select one of our quick share links

Build a Custom Programme

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  1. Login to the Rehab Tracker App
  2. From the bottom bar, select “Programme” and click “Build Custom”
  3. Give the programme a Name, choose between 1-4 phases, and set the number of days for each phase, then click “Next”
  4. Select all of the exercises contained in your programme across all phases, you can assign these to phases later, then click “Next”
  5. For each phase select the exercises you want in that phase. You can drag each to reorder them. Set the number of reps, sets and sessions per day for each. Click “Next”
  6. (optional) Select any equipment your client might find useful from our equipment list. Click “Next”
  7. (optional) Add up to 5 custom milestones and include instructions for your client, then copy the “Share Code” (the long string of letters and numbers) and send it onto your client (in an email or message – they can then paste this into their app)
  8. Click “Save Programme” if you want to assign it directly to clients you currently manage or be able to reuse the programme for other clients.

Note: To Assign, you must save the programme to your saved list. There will be an “assign” button for all custom programmes. Click it and locate your client, then click “Assign”

Share a Custom Programme

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  • Login to the Rehab Tracker App
  • From the bottom bar, select “Programme” and locate your custom programme that you’d like to share. If you haven’t built one yet, see our walkthrough on how to do this first
  • If you have gifted one of your Standard licences to a client, your accounts should be linked. This will allow you to assign the programme directly to them There will be an “assign” button for all custom programmes. Click it and locate your client, then click “Assign”
  • If you haven’t linked your accounts, you can still share the programme via a Share Code. Click the share button on your custom programme which copies it to your clipboard and send it to them (via email or messaging).


Note: A client can only use the programme you’ve built if they have a subscription to the app. This can be either gifted from your bank of Standard Licences, or paid for themselves.

Add Custom Exercise Videos

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  1. Login to the Rehab Tracker App
  2. From the bottom bar, select “Programme” and click “Build Custom”. Alternatively you can edit one of your existing programmes.
  3. Proceed through the initial steps (add name, choose phases, then click “Next”)
  4. Select “Add Custom (YouTube)”, give the exercise a name and paste in the YouTube URL to the video of your choosing, then click “Add to Picker”.


Note: Once you’ve added an exercise, this will be in your list, and available to select for any future programmes. If you’d like us to create a video for a specific exercise, click “Request from Team”.

REQUEST MORE LICENCES OR PROGRAMMES

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  1. Login to the Rehab Tracker App
  2. Click on your circular Profile icon in the top right corner of the app
  3. Select “Premium” and click either “Request more programme slots” or “Request more standard licences” and our team will be in touch to discuss your requirements

Invite & Manage Clients

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  1. Login to the Rehab Tracker App
  2. Click on your circular Profile icon in the top right corner of the app
    Select “Managed licences”
  3. In the “Invite a client” section, add your clients email address and click “Send invite”. Your client will receive an invitation link, prompting them to setup an account. They must click this link and complete registration to get access. They will not have to pay anything, as you are gifting them one of your Standard Licences from your bank.
  4. On first load of the app, they will be prompted to connect and share their account information with you. This is voluntary. If they agree, you will be able to view their progress from your app. If they decline accidentally, they can toggle on sharing from their Profile > Employer/clinician data sharing.


Note: You can revoke a client’s licence at any time by clicking the “Revoke” button next to their name in your Managed licences list. They will be notified automatically, have their access restricted and prompted to purchase their own licence to continue using the app. Revoked licences will credit your licence bank to reuse for a new client. Client management and conduct is covered in details within our Terms of Use.

Monitor Clients

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  1. Login to the Rehab Tracker App
  2. Click on your circular Profile icon in the top right corner of the app
  3. Select “Managed licences”
  4. Find your client in your list and:
    1. click “View” next to their name. This will show you a snapshot of their active programme, adherence, current phase and any phase advances they’ve done manually.
    2. click the download “CSV” to download an export of your client’s progress to your device.


Note: This only works for clients where you’ve already linked your account to theirs. See our guide on how to invite clients if you’ve not already done this.

Revoke Client Licence

You must have an active Premium subscription to our Rehab Tracker app to follow these steps. If you don’t have one, find more information here.

  1. Login to the Rehab Tracker App
  2. Click on your circular Profile icon in the top right corner of the app
  3. Select “Managed licences”
  4. Find your client in your list and click the “Revoke” button next to their name. They will be notified automatically, have their access restricted and prompted to purchase their own licence to continue using the app. Revoked licences will credit your licence bank to reuse for a new client.


Note: Client management and conduct is covered in details within our Terms of Use.

FULL GUIDE COMING SOON

Getting Started

To use the Rehab Tracker app, you must first register and set up your subscription. We have two options available, “Standard” (for users looking to track their own recovery) and “Premium” (for clinicians and professionals supporting their own clients). Read more about the features of each here.

  1. Open the Rehab Tracker App webpage
  2. Select “Register” and complete the registration form, including the email verification process. You can register with both Apple and Google accounts.
  3. You will be redirected to our Stripe payment page to select your subscription tier and submit your payment information.
  4. Once registered, you will receive a confirmation email. You can then login and start using your Rehab Tracker App


Note: Our Symptom Checker, Exercise Videos, Equipment Links, and online Programme Builder are all free tools that do not require any registration. You can use them 24/7 online.

Billing

You must have an active subscription to our Rehab Tracker app to follow these steps. If you don’t have one, see which subscription tier best suits your needs here. Managing subscriptions can only be done via the web app.

  1. Login to the Rehab Tracker App via your internet browser, not the mobile app.
  2. Click on your circular Profile icon in the top right corner of the app
  3. Select “Subscription management” and click “Manage Billing”. This will open the PhysioBot Stripe subscription page
  4. From here you can cancel your subscription or update your payment information.


If you want to upgrade your subscription from Standard to Premium, login to the Rehab Tracker App web app – app.thephysiobot.com

  1. Click on your circular Profile icon in the top right corner of the app and select “Premium”
  2. Click on “Upgrade to Premium”. This will open the Physiobot Stripe payment centre.
  3. Select “Update subscription” and switch it to “Yearly” where you can select “Physiobot Premium”

Privacy & Data

Our Rehab Tracker App is built in full compliance with GDPR and data protection legislation. Full details of our legal compliance can be found in our Terms of Use and Privacy Policy documents.

  • Premium Users: Your personal data, app usage and client details are private, and only visible to you and authorised personnel within the Physiotbot Team.
  • Standard Users (no clinician): Your personal data, rehabilitation activities and app usage are private, and only visible to you and authorised personnel within the Physiotbot Team.
  • Standard Users (invited by clinician or employer): Your personal data, rehabilitation activities and app usage are private, and only visible to you and authorised personnel within the Physiotbot Team. You can voluntarily share restricted information relating to your active programme, milestones completed, adherence and progress with your clinician or employer. You can toggle this optional sharing on/off in Profile > Employer/clinician data sharing. Additionally, you can send more detailed reports including notes and pain levels to clinicians (again voluntarily) by going to Stats along the bottom bar and scrolling down to the “Share with Your Clinician” section. Here you can click “Share” to use native browser or app sharing to send onto your clinician (i.e., WhastApp), or download it to your device and send it via other means (i.e., email). This report is generated locally on your device and never transmitted by PhysioBot.


Data Export: Profile > Privacy and security provides the option to export your data at any time as a CSV file locally on your device.
Account Deletion: Profile > Privacy and security also provides the option to permanently delete your account. This is irreversible and will erase all data related to your account.

Disclaimer

Physiobot is a free digital tool designed to inform, guide, and educate and not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for personal advice regarding your health, diagnosis, or treatment options. By continuing to use this website and the Physiobot tools, you agree to our Terms of use.